DELREYCUSTOMS.COM PORSCHE, TESLA, JEEP, LEXUS, LED LIGHTS, VEHICLE WRAPS, PCM UPGRADES, THE PORSCHE SPECIALIST

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Del Rey Customs

Satisfaction Guarantee

30-Day Satisfaction Guarantee
If you are not happy with your purchase or want to return any item you purchased at delreycustoms.com, you may do so within 30 days of the original date of purchase for a refund or exchange. This only applies to unopened items. Once an item is opened or installed there is warranty only from that point forward. 
You must pay all return shipping charges on any items returned for refund or exchange. We will deduct any return shipping charges if you refuse delivery on any order. 
All items are subject to a 30% restocking fee. Shipping is non-refundable.
To complete your return, we require a receipt or proof of purchase, serial number and RMA Number.  
Please do not send your purchase back to the manufacturer. Please email doyouevendrift@icloud.com to process any returns, exchanges or advance exchanges. 
Return for refund exclude:
Shipping damage/ lost package a claim will need to be opened and we will process a replacement within 7 business days. See Advance exchange policy, YOU HAVE 10 DAYS FROM THE DATE PURCHASED TO REPORT A DAMAGE ITEM SO WE CAN OPEN A CLAIM WITH FED-EX. TAKE PICTURES, SAVE ALL PARTS, BOXES AND PACKING MATERIAL. FED EX WILL NEED TO PICK UP THE DAMAGED ITEM WITH ALL THE PACKING MATERIAL. SEE FEDEX CLAIM POLICIES AT FEDEX.COM
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a 7 BUSINESS DAYS LESS ANY RESTOCKING FEES AND SHIPPING.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at saturndrcmedia@gmail.com and send your item to: 2518 lincoln blvd venice  US 90291.
 
Shipping
To return your product, you should mail your product to: 2518 Lincoln Blvd, Venice, Ca  US 90291
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a track-able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
ALL SALES ARE FINAL. NO REFUNDS ON LED LIGHTING PRODUCTS. 
You have 30 days to return a defective lights from date processed. after 30 days the fee will be forfeited. 
Tail lights  $250.00 per light
Bumper lights $200.00 per light
side markers $100.00 per light
If item is not claimed and returned the shipping fee will be deducted for the core fee.
AC controllers $350.00 
Navigation unit $750.00
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 
saturndrcmedia@gmail.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at saturndrcmedia@gmail.com and send your item to: 2518 lincoln blvd venice  US 90291.
 
Shipping
To return your product, you should mail your product to: 2518 Lincoln Blvd, Venice, Ca  US 90291
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
ALL SALES ARE FINAL. NO REFUNDS ON LED LIGHTING PRODUCTS. 

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